1. How do you handle returns?
We are so certain in the efficacy of our product that we are ready to bear the complete risk. Our industry-leading 365-Day Money-Back Guarantee guarantees that you will be completely happy or your money will be refunded. You may place your purchase with confidence, knowing that nothing will go wrong.
Give our product a go and see what a difference it may make in your life. If you are not satisfied with the outcomes, just return your empty bottles within a year of purchase and you will get a full refund. There were no questions.
We take pride in our product and service and want you to be completely happy.
2. How can I return an item?
To get your reimbursement, we request that you return the bottles (whether used, unopened, or empty) to the following address:
Simple Promise Returns Centre 1900 Industrial Park Road PO Box 463 Federalsburg, MD 21632 c/o SISK Fulfillment Service
Please add your Name and Order ID# on a blank piece of paper in the box as well.
Please contact us here or call our hotline 1-800-259-9522 after you have dropped off the returns at the post office/courier of your choosing. Please send us a photo or screenshot of the postal receipt and/or the return tracking number. This will speed up the process and allow us to provide you reimbursements as quickly as possible.
3. Do you ship internationally? How much does shipping cost?
Yes, there is free delivery globally.
US Delivery: Your purchase will be delivered within the following 5 - 7 business days.
International Delivery: Your purchase will be delivered within the following 20 - 30 business days, depending on local customs.
4. When can I expect to get my refund?
When our Returns department receives your purchase, you will get an email informing you that a reimbursement for the returned products has been handled. For your purposes, the amount of the refund will be included in this email.
It might take up to 2 weeks (up to 30 days or more for international) for us to receive and process your return once the carrier has received it.
If you are getting a refund after we have received your goods, it may take 10 - 14 business days for your bank/card issuer to credit your account.
5. Shipping Method (US and International): DHL